Until they arrive
Every channel
The chase is not a single letter and a hope. Agents request medical records and bills on the channel the clinic will actually answer, then follow up until the file has them.
Portal first: submit, check status, pay within the firm’s rules, download, file. Then fax, email, and phone. Per-provider tracking lasts the life of the case. The reminder is the agent’s job.
Bills are extracted and reconciled as they come in. Duplicate charges across providers are folded. By the time treatment ends, the file already knows the visits, the gaps, and the dollars.
Portals · Fax · Email · Phone · Bills · Liens
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Requests records and bills with authorization attached: portal first, then fax, email, and phone- Follows up until the clinic delivers, and files what arrives on the matter
- Extracts bills as care progresses: charged, paid, adjustment, balance, per date of service
- Tracks liens, letters of protection, and medical recovery so the ledger is not a surprise at demand
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