After-hours intake for plaintiff firms
After-hours intake for a plaintiff firm is the work of answering a new client when no one is at the desk. AutoCounsel’s intake agent stays on the firm’s line at night, on weekends, and on holidays, and writes the call into the file before morning.
The caller does not get a generic answering service and a promise that someone will call back. The agent runs the firm’s questions, in English or Spanish, screens calls that are outside the practice, and can send the retainer the firm already uses.
Urgent matters can be routed the same night. Everything else is waiting as a transcript, a summary, and a matter written back to your CMS. Staff are not retyping a voicemail at 8 a.m.
The firm still chooses the rules. Administrators decide whether the agent runs after hours, which questions it asks, and which calls must reach a person. Legal judgment stays with the attorney.
Answers with the firm’s name when the desk is closed- Qualifies against the same checklist used during business hours
- Can text or email a retainer and book the next consult
- Leaves the transcript, the qualification, and the matter for the morning desk
FAQ
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