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Answering service vs AutoCounsel

A message is not an intake. The file should exist before the caller hangs up.
Qualified
Not just a message

An answering service for a plaintiff firm takes a message and sends it to the desk. AutoCounsel answers with the firm’s name, runs the intake, and can start the matter before the caller hangs up. The difference is a qualified file versus a callback slip.

A message service is the right tool when the only job is to write down a name, a number, and a reason for the call. It does not know the firm’s case criteria, it does not send the retainer, and it does not write the matter back to your CMS.

AutoCounsel does those steps when the firm turns them on. Off-scope calls are screened out. Calls that should reach a person are transferred with a briefing, or saved as a detailed message when no one picks up. Existing-client calls can be routed to the right person on the directory.

The attorney still decides whether the firm takes the case. AutoCounsel is not a law firm and does not give legal advice. It does the intake work a message service leaves for the next morning.

New clients · Existing clients · After hours · Overflow
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  • Qualifies against the firm’s checklist instead of taking a name and number
  • Can send a retainer by text or email on the call
  • Writes the matter back to your CMS
  • Transfers a live call with a briefing when a person should take it

FAQ

Questions firms ask

How is AutoCounsel different from an answering service?
An answering service records a message. AutoCounsel qualifies the caller against the firm’s checklist, can send a retainer, and writes the result into the matter. Staff open a file in the morning instead of a stack of callbacks.
Can it still take a message?
Yes. When the call is for a person and no one is available, the agent leaves a detailed message with the right person. New matters go through intake instead of stopping at a name and number.
Will callers know they reached the firm?
The agent answers with the firm’s name, voice, and process. The firm sets the greeting, the questions, and the escalation rules.
Does this replace staff?
It covers the calls staff do not pick up and the repetitive intake they would otherwise retype. People still handle exceptions, and attorneys still make the legal judgment.

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One task list, and agents that can run intake, opening, treatment, and demand on the tools you already use, at the automation level the firm chooses.

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Answers, qualifies, can send a retainer, English or Spanish, day and night.

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Chronology, damages, exhibits, and a firm-styled draft from the live file, attorney-ready.

After-hours intake

The same intake agent answers when staff are gone and leaves a qualified matter for the morning.