Privacy Policy

Overview

AutoCounsel Inc. provides agentic AI automation software for law firms. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website, contact forms, demos, trial experiences, sales and implementation interactions, and platform-related services. Customer-specific data processing terms may be governed by separate written agreements.

Our Role

For website visitors, prospects, and direct business contacts, AutoCounsel generally acts as the business or controller of the information we collect. For platform data processed on behalf of a law firm customer, AutoCounsel generally acts as a service provider or processor, and the law firm customer controls the relevant client, caller, matter, document, communication, and workflow data.

Information We Collect

We may collect contact information, firm details, job title, messages submitted through forms, demo requests, sales and implementation notes, device and browser data, usage information, and communications with AutoCounsel. In the platform, customers may process caller information, client and prospect information, matter data, intake facts, call recordings, transcripts, summaries, documents, CRM fields, workflow logs, audit logs, prompts, instructions, and AI-generated outputs.

Sensitive And Legal Matter Data

Because AutoCounsel supports legal intake and operations, platform data may include sensitive information such as injury details, medical information, employment information, insurance information, incident facts, legal claims, deadlines, personal identifiers, and communications with prospective or current law firm clients. Customers are responsible for providing required notices, obtaining required consents, and determining whether information may be processed through the platform.

How We Use Information

We use information to respond to inquiries, schedule demos, provide and improve services, configure and operate customer workflows, process intake and matter data as instructed by customers, support integrations, troubleshoot issues, maintain security, prevent abuse, comply with legal obligations, communicate with firms about product updates, and manage our business relationship with customers and prospects.

AI Processing

AutoCounsel may use AI systems and model providers to provide customer-configured services, including call handling, intake qualification, summarization, extraction, drafting, classification, workflow routing, and operational recommendations. AI outputs may be inaccurate or incomplete and should be reviewed under the customer’s policies and professional obligations. Customer data is used to provide configured services to the customer and is not intended to replace attorney judgment.

Sharing And Vendors

We may share information with service providers and subprocessors that help us operate the website and platform, including cloud hosting, database, email delivery, telephony, communications, security, support, AI infrastructure, CRM integration, document processing, and similar vendors. We may also disclose information when required by law, to enforce agreements, to protect rights, safety, or security, or as part of a business transaction such as a merger, financing, acquisition, or sale of assets.

Contact

Questions about this Privacy Policy may be submitted through the AutoCounsel contact page or emailed to info@autocounsel.ai.