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Personal injury intake for plaintiff firms

The whole desk, from the first call through the demand that goes out the door.
One file
Intake to demand

Personal injury intake software for a plaintiff firm has to do more than take a message. AutoCounsel answers the PI call, qualifies the matter against the firm’s checklist, and can start the file in your CMS before the caller hangs up.

Point tools make a first draft faster. They do not open the claim, chase the clinic, watch PIP, or remember that this caller already signed last Tuesday.

AutoCounsel covers the work that consumes a PI desk: the first conversation, claims and letters, records chase, treatment picture, and the demand the firm is willing to put its name on. That “someone” can be a person, an agent, or both.

The same framework can run at 0% automation (the file, tasks, and people only) or at 70% or more, with agents carrying the desk and people signing off where it matters. The file stays one file. The attorney stays in control.

Motor vehicle · Slip & fall · Premises · Motorcycle & trucking · Wrongful death · UM / UIM
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  • Answers, qualifies, and can send a retainer before the caller hangs up
  • Opens PIP and BI, sends letters of representation, and confirms coverage
  • Chases medical records by portal, fax, email, and phone until they arrive
  • Turns the file into chronology, damages, exhibits, and an attorney-ready demand

FAQ

Questions firms ask

What is AI intake for a personal injury firm?
It is software that answers a personal injury call, asks the firm’s qualifying questions, and writes the facts into the matter. AutoCounsel does that by phone, in English or Spanish, and can send a retainer before the caller hangs up. An attorney still decides whether the firm takes the case.
Which personal injury matters can it qualify?
Motor vehicle, slip and fall, premises, motorcycle and trucking, wrongful death, and uninsured or underinsured motorist claims. The firm sets the checklist. Calls that fall outside it are screened out instead of filling the pipeline.
Does personal injury intake run after hours?
Yes. The same agent answers nights, weekends, and holidays. The morning desk gets the transcript, the qualification, and a matter on the live file, not a voicemail to retype.
Does the attorney still decide whether to sign the client?
Yes. The agent captures the facts and can send the firm’s retainer. Accepting the case, strategy, and anything that leaves the firm with the firm’s name on it stay with the people the firm assigns.

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