Every call answered. Every lead captured. Every workflow started.
Donna is AutoCounsel's AI intake specialist. She replaces voicemail, missed calls, and inconsistent screening with 24/7 voice intake that qualifies, captures structured facts, and triggers your firm's workflow — before your competitor picks up the phone.
Pricing
Plans built for speed and scale.
Start with Donna and expand into workflow automation, CRM sync, document intelligence, and firm-specific agent operations.
Starter
$2500
Per month / billed annually
Best for firms early in the AI adoption lifecycle or with basic requirements.
Go StarterIncludes:
- English and Spanish intake
- Up to 1,500 minutes/month
- Record and performance dashboard
- Call report sent to your inbox
- Automated SOL check across all US states
- Standard integrations
- 24/7 functionality and support
- Single workflow
- Staff message relay
- Caller memory for repeat calls
Pro
$5000
Per month / billed annually
Best for firms with moderate volume, scaling intakes and optimizing workflows.
Go ProStarter, plus:
- Automated case quality assessment
- Up to 5,000 minutes/month
- Automated data extraction into CMS
- Automated retainer signing with client in the call
- Automated appointment scheduling and management
- 5 workflows
Enterprise
Talk to us
Per month / billed annually
Best for firms with high volume and more complex operational demands.
Go MaxPro, plus:
- 10+ languages
- High-volume limits
- Unlimited workflows and agents
- Custom CRM and telephony support
- Dedicated implementation strategy
The problem
Missed calls cost cases.
The solution
AI intake that never sleeps.
How it works
From ring to case file in five steps.
Each step runs automatically. Your team only touches the case when legal judgment is required.
01
Donna answers the call
Every call is picked up within seconds — no hold music, no voicemail, no missed leads. Donna introduces herself, explains the firm's process, and starts a natural intake conversation in English or Spanish.
02
Structured qualification interview
Donna asks practice-area-specific questions: accident details, injury type, treatment status, insurance info, employer data, at-fault party, and timeline. Every answer is captured as structured data, not free text.
03
Risk scoring and SOL check
Each call produces a qualification score, urgency rating, and risk flags. Statute of limitations is checked automatically across all 50 US states — so your team never misses a deadline.
04
Workflows execute automatically
After qualification, AutoCounsel triggers the firm's configured workflow: create the matter in CRM, send a retainer for e-signature, schedule a consult, request medical records, and assign a paralegal — all without human intervention.
05
Staff receives the full picture
Within seconds of the call ending, your team gets a structured intake report: caller facts, case classification, qualification score, risk flags, transcript, and recommended next steps — ready to act on.
Structured data
Not a transcript. An actionable intake record.
Every call produces structured fields that map directly to your CRM — no manual re-entry, no missed details, no interpretation required.
Caller identity
- Full name
- Phone
- Preferred language
Incident facts
- Date & location
- Incident type
- At-fault party
- Police report status
Injury & treatment
- Injury type & body part
- Treatment status
- Medical provider
- Lost wages
Insurance & legal
- Insurance carrier
- Policy details
- Existing representation
- SOL deadline
< 3s
Average answer time — every call, every hour
24/7
Availability including nights, weekends, and holidays
50
US states with automatic SOL deadline checking
2x
More qualified leads captured compared to call centers
Why AutoCounsel
Not a generic answering service. A legal intake specialist.
Generic AI receptionists greet and take messages. Donna runs a structured intake interview, qualifies against your criteria, and starts your case workflow.
Case-aware, not script-reading
Donna adapts her questions based on practice area and caller responses — not a rigid IVR tree.
Repeat caller memory
If a caller rings back, Donna remembers the prior conversation and picks up where it left off.
CRM-native from day one
Matter records, notes, and tasks are written directly into Litify, Salesforce, or Filevine.
Multi-practice coverage
Personal injury, employment, and workers' comp — each with its own qualification logic.
Full call analytics
Track intake volume, qualification rate, average call duration, source attribution, and conversion.
Governed and auditable
Every call is recorded, transcribed, and logged. Approval gates let attorneys review before the workflow proceeds.
Personal Injury
- Accident details and liability assessment
- Injury severity and treatment status
- Insurance coverage identification
- SOL check (typically 2–3 years)
Employment
- Employment relationship verification
- Adverse action and timeline capture
- EEOC deadline flagging (180–300 days)
- Protected class documentation
Workers' Comp
- Workplace injury circumstances
- Employer report verification
- Medical treatment and lost wages
- State-specific benefit deadlines
Integrations
Intake data flows directly into your CRM.
No copy-paste. No CSV exports. Matter records, notes, and tasks are written directly into the systems your team already uses.
How we compare
Built for plaintiff firms.
Not repurposed for them.
Other tools answer calls or prep demands. AutoCounsel does both — and everything in between. One governed agent team that runs intake, operations, and follow-up end to end, purpose-built for PI, employment, and workers' comp firms.
← Scroll to compare →
| Feature | AutoCounsel Donna + agent team | Lexafide Voice + PI/WC ops | Eve.legal Plaintiff AI + voice | Lexidesk AI phone intake | Supio Intake + case prep | EvenUp PI case prep / demand | LawyerLine Human + AI receptionist |
|---|---|---|---|---|---|---|---|
| Intake | |||||||
| AI voice intake — answers calls 24/7 | — | Partial | |||||
| Case qualification on the call | Partial | ||||||
| Multilingual support | — | — | — | — | Partial | ||
| SOL deadline auto-check | — | — | — | — | — | — | |
| Priority lead scoring | — | ||||||
| Operations after the call | |||||||
| Attorney & team loop-in | — | — | — | — | — | — | |
| Intelligent call routing | — | — | |||||
| Retainer + document sending on call | — | — | — | — | |||
| Automated follow-up (email / SMS sequences) | — | — | — | — | |||
| Plaintiff CRM sync (Litify / Filevine) | — | — | Partial | Partial | |||
| Practice areas | |||||||
| Personal injury | |||||||
| Employment law | — | — | — | ||||
| Workers' compensation | — | — | — | ||||
| Case work | |||||||
| Configurable multi-step agent workflows | — | — | — | — | — | — | |
| Demand prep & medical chronologies | Soon | — | — | — | |||
Based on direct audit of each competitor's public website, May 2026. “Partial” = limited or add-on availability. Supio: Litify confirmed, Filevine unconfirmed. EvenUp: Litify + CASEpeer confirmed, Filevine unconfirmed; no voice intake. LawyerLine: human reps + DashAI (not pure AI). Lexidesk: 25+ languages; no Litify/Filevine native. AutoCounsel: 10+ languages on Enterprise tier.
FAQ
Is AutoCounsel a chatbot?
No. AutoCounsel is built around agents that execute legal workflows: calls, emails, CRM updates, document processing, draft generation, follow-ups, and human review tasks.
Does the firm stay in control?
Yes. Workflows can include approval gates, escalation rules, audit trails, and human review for attorney judgment or low-confidence situations.
What systems can AutoCounsel connect to?
The platform currently supports legal operations around Litify/Salesforce, Filevine, Microsoft email, telephony, document stores, and configurable matter data.
Should we show SOC 2 and HIPAA badges?
Yes, but use precise wording. SOC 2 Type 1 can be shown as a trust milestone. HIPAA should be framed as self-attested or aligned controls unless counsel approves stronger language.
Stop losing leads to voicemail. Let Donna answer.
See how AI intake works for your firm — hear Donna handle a live call, review a sample intake report, and map your first automated workflow.