Privacy Policy

Effective Date: November 19th, 2025

1. Introduction

This Privacy Policy describes how Neptune Technologies Inc. ("Neptune," "we," "us," or "our"), a Florida corporation, collects, uses, and protects information through the AutoCounsel platform (the "Platform" or "Service").

By accessing or using AutoCounsel, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when using AutoCounsel, including:

Account Information: Name, email address, phone number, job title, law firm name, and billing information
Case Data: Information entered into the Platform related to legal cases, including client information, case documents, notes, and communications
Communications: Messages, support requests, and feedback you send to us
Payment Information: Billing details and payment card information (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you use AutoCounsel, we automatically collect:

Usage Data: Features accessed, workflows created, actions taken within the Platform
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Access times, pages viewed, links clicked, and system activity
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information from:

Integrated Services: Data from third-party services you connect to AutoCounsel (e.g., case management systems, CRM platforms)
Service Providers: Information from vendors who help us operate and improve the Platform
Public Sources: Publicly available information relevant to our services

3. How We Use Your Information

We use collected information to:

3.1 Provide and Improve Our Services

Operate, maintain, and improve the AutoCounsel Platform
Process and manage your account and subscriptions
Provide customer support and respond to inquiries
Develop new features and functionality
Analyze usage patterns to enhance user experience

3.2 AI and Machine Learning

Train and improve our AI agents and algorithms
Provide intelligent case management and automation features
Generate insights and recommendations
Note: We use aggregated, de-identified data for AI training. Personal and case-specific data is processed in accordance with your data processing agreement and applicable law.

3.3 Communications

Send administrative information, updates, and security alerts
Provide customer support and technical assistance
Send marketing communications (with your consent, where required)
Notify you about changes to our services or policies

3.4 Legal and Security Purposes

Comply with legal obligations and respond to legal requests
Protect our rights, property, and safety and those of our users
Detect, prevent, and address fraud, security issues, and technical problems
Enforce our Terms of Service and other agreements

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

4.1 With Your Consent

We share information when you direct us to do so or consent to the sharing.

4.2 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

Cloud hosting providers (e.g., AWS)
Payment processors
Analytics providers
Customer support tools
Email service providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

If Neptune is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose information when required by law or in response to:

Court orders, subpoenas, or other legal processes
Requests from government agencies
Situations involving potential threats to safety or security
Protection of our legal rights

4.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Role-based access and authentication mechanisms
Security Monitoring: Continuous monitoring for security threats and vulnerabilities
Regular Audits: Periodic security assessments and penetration testing
Vendor Management: Due diligence on third-party service providers

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

Provide our services and fulfill the purposes described in this policy
Comply with legal obligations, including record-keeping requirements
Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it. Specific retention periods depend on the type of data and applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can request access to your personal information and, in some cases, receive a copy in a portable format.

7.2 Correction and Updates

You can update or correct your account information through the Platform or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Opt-Out

Marketing Communications: Unsubscribe from marketing emails using the link in each message
Cookies: Manage cookie preferences through your browser settings
Analytics: Opt out of certain analytics tracking

7.5 Data Processing Restrictions

You may request restrictions on how we process your information.

7.6 Objection

You can object to certain processing activities, including for marketing purposes.

To exercise these rights, contact us at [privacy@neptune-tech.com] or [insert contact details].

8. International Data Transfers

Neptune Technologies is based in the United States. If you access AutoCounsel from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses approved by relevant authorities
Data processing agreements with service providers
Compliance with applicable data protection laws

9. Children's Privacy

AutoCounsel is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. State-Specific Privacy Rights

10.1 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

Right to Know: Request information about data we've collected about you
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (we do not sell personal information)
Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights
Right to Correct: Request correction of inaccurate information
Right to Limit Use of Sensitive Information: Limit use of sensitive personal information

Categories of Information Collected: As described in Section 2
Business Purposes: As described in Section 3
Third Parties We Share With: As described in Section 4

To submit a request, email [privacy@neptune-tech.com] or call [insert toll-free number].

10.2 Other U.S. States

Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws may have similar rights. Contact us to exercise applicable rights.

11. European Users (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

Contract Performance: Processing necessary to provide our services
Legitimate Interests: Improving our services, security, and business operations
Consent: Where you've given explicit consent
Legal Obligations: Compliance with applicable laws

Your GDPR Rights:

Right of access, rectification, erasure, and data portability
Right to restrict or object to processing
Right to withdraw consent
Right to lodge a complaint with your supervisory authority

Data Protection Officer: [Insert DPO contact if applicable]

12. Cookies and Tracking Technologies

AutoCounsel uses cookies and similar technologies to:

Authenticate users and prevent fraud
Remember preferences and settings
Analyze how you use our Platform
Deliver relevant content and advertisements

Types of Cookies:

Essential Cookies: Required for Platform functionality
Analytics Cookies: Help us understand usage patterns
Preference Cookies: Remember your settings
Marketing Cookies: Deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may limit Platform functionality.

13. Third-Party Links

AutoCounsel may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will:

Update the "Last Updated" date
Notify you via email or through the Platform
Obtain your consent where required by law

Continued use of AutoCounsel after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

Neptune Technologies Inc.
Email: [privacy@neptune-tech.com]
Address: [Insert Florida Address]
Phone: [Insert Phone Number]

For GDPR-related inquiries, contact our Data Protection Officer at [dpo@neptune-tech.com] (if applicable).

16. Legal Compliance and Disclaimers

16.1 Legal and Ethical Obligations

Law firms using AutoCounsel remain responsible for compliance with applicable professional conduct rules, attorney-client privilege, and confidentiality obligations.

16.2 No Legal Advice

Neptune Technologies does not provide legal advice. AutoCounsel is a technology platform; users are responsible for ensuring appropriate use of AI-generated content.

16.3 Data Processing Agreement

Enterprise customers should execute a separate Data Processing Agreement (DPA) governing the processing of client data and case information.

By using AutoCounsel, you acknowledge that you have read and understood this Privacy Policy.